Terms and Conditions

Effective Date: 6 October 2026

These Terms apply to everything we offer under the TrainLike brand, including the Train Like a Ballerina App and the Train Like a Ballerina Academy. They are one agreement in three Parts. Part A applies to everything. Part B applies only to the App. Part C applies only to the Academy.

Key points

• App payments are final. The App has a 7-day free trial. Cancel before it ends and you will not be charged. Once a payment is taken, there are no change-of-mind refunds (see Part B).
• Academy purchases have a money-back guarantee. It is 14 days for the 30-Day Method and 30 days for The Science of Flexibility and other Academy courses. It does not apply to the App (see Part C).
• Your consumer rights still apply. Nothing in these Terms removes rights you have under the Australian Consumer Law or other consumer laws that cannot be excluded (see clause A13).
• We are not a medical service. Speak to a doctor or qualified health professional before starting any exercise program (see clause A12).
• Age. You must be 18 or over, or 13 to 17 with a parent or guardian’s consent (see clause A4).
• Liability. Our liability is limited as set out in clause A14.

Which rules apply to you

Please read these Terms before you use our App, Academy or Websites, or buy anything from us. If you do not agree to them, do not use our Services.

Part A — General Terms (apply to everything)

A1. These Terms

1. These Terms are a binding agreement between You and Us. They govern Your access to and use of the Services, including the Websites, the App, the Academy, any Account and any purchase You make from Us.
2. You accept these Terms when You do any of the following: create an Account, download or use the App, start a Free Trial, buy a Subscription or Academy Product, download the Free Guide, or otherwise use the Services.
3. If You use the Services on behalf of a business or studio, You confirm You are authorised to accept these Terms on its behalf.

A2. How these Terms are structured

1. Part A applies to all Services. Part B applies only to the App and App Subscriptions. Part C applies only to the Academy and Academy Products.
2. If Part B or Part C is inconsistent with Part A, Part B or Part C (as relevant) prevails for the product it covers.
3. Part B and Part C are separate. The money-back guarantee in Part C does not apply to App Subscriptions, Free Trials, or anything bought through the App or an App Store. The App terms in Part B, including the no-refund rule, do not apply to Academy Products.
4. Buying or using one product does not give You any rights in relation to another product, unless We expressly say so in writing.

A3. Who We are

1. The Services are provided by TrainLike Pty Ltd ACN 681 962 425 ABN 28 681 962 425 (the Company).
2. The Company enters into these Terms for itself and as agent for each of its Affiliates that provides any part of the Services (including Train Like a Ballerina Pty Ltd), in relation to the part that Affiliate provides. Each such Affiliate may enforce these Terms for that part.
3. Any claim You have under these Terms must be brought against the Company only. The Company is responsible to You for the acts and omissions of its Affiliates under these Terms, subject to these Terms.

A4. Age and minors

1. You must be 18 or over to use the Services. If You are 13 to 17, You may use the Services only with the express consent of Your parent or legal guardian, who must also agree to these Terms on Your behalf.
2. We do not permit anyone under 13 to use the Services.
3. If You are 13 to 17, any purchase must be made or approved by Your parent or guardian, who is responsible for that payment.
4. A parent or guardian who allows a Minor to use the Services is responsible for the Minor’s use of the Services and compliance with these Terms.
5. We may ask for Your age or date of birth, or for evidence of parent or guardian consent, at any time. If it is not provided, or We reasonably believe consent has not been given, We may suspend or close the relevant Account. If We close an Account for this reason, We will refund any amount paid for access You have not yet received.

A5. Changes to these Terms

1. We may update these Terms from time to time, for example to reflect changes in law, our Services or our business. We will post the updated Terms on the Websites and in the App.
2. For a material change that is adverse to You, We will give You at least 30 days’ notice by email or in-App notification before it takes effect.
3. If You do not agree to a change: for an App Subscription, You may cancel before the change takes effect; for an Academy Product You have already bought, the change will not reduce the access or content You paid for.
4. Your continued use of the Services after a change takes effect means You accept the updated Terms.

A6. Your Account

1. You may need an Account to use the App or the Academy. The Academy is hosted on a third-party learning platform (see clause C2), which may require a separate account.
2. You must give accurate, complete and current information and keep it up to date, including a valid email address.
3. Your Account is personal to You. You must not share Your login details or let anyone else use Your Account. You are responsible for activity on Your Account, unless it results from Our negligence or a breach of Our security obligations.
4. Tell Us immediately at support@trainlike.app if You suspect unauthorised use of Your Account.

A7. Changes to the Services

1. We regularly update the Services. We may add, change or remove features, Exercises, Workouts, Programs, lessons and other content.
2. We will act reasonably when doing so. We will not make a change that materially reduces what You have already paid for, unless the change is required by law or for safety reasons, or We give You a remedy (such as replacement content, a pro-rata refund or the remedy in clause C6).

A8. Acceptable use

1. You must use the Services lawfully and in line with these Terms. You must not:
   1. copy, record, screen-capture, share, sell, resell or distribute any content from the Services, except as these Terms expressly allow;
   2. share Your Account or access with anyone else;
   3. use any robot, scraper or automated means to access the Services;
   4. interfere with, damage, or try to gain unauthorised access to the Services or their systems;
   5. upload viruses or other harmful code;
   6. harass, abuse, defame or discriminate against any person, including other users or Our staff; or
   7. use the Services to create a competing product or course.
2. We may suspend or terminate Your access if You breach this clause (see clause A15).

A9. Intellectual property

1. We (or Our licensors) own all intellectual property in the Services and their content, including videos, text, images, workbooks, guides, programs, methods as expressed in Our materials, software, and the TrainLike and Train Like a Ballerina names and logos.
2. We grant You a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for Your own personal, non-commercial use, in line with these Terms. Part C grants additional rights for Academy Products, including a licence for teachers (clause C5).
3. All rights not expressly granted to You are reserved by Us.
4. You must not use Our names, logos or trade marks without Our prior written consent.

A10. Your content, photos and feedback

1. If the Services allow You to post content, You are responsible for it. You must own it or have the right to post it, and it must not be unlawful, offensive, misleading or infringe anyone’s rights.
2. You keep ownership of Your content. You grant Us a worldwide, royalty-free licence to use, host, reproduce, display and adapt it to operate and promote the Services.
3. Photos, videos and testimonials You send Us. If You send Us, tag Us in, or submit through Our forms any photos, videos, progress or before-and-after images, messages, reviews or testimonials (Submissions), You give Us permission to reproduce, repost, share, edit (for example by cropping, adding captions or adding Our branding) and publish them on Our Websites, App, social media, emails and advertising, worldwide and without payment to You. We may credit You by Your first name or social media handle unless You ask Us not to.
4. If You do not want a Submission used, tell Us when You send it. You can also ask Us to stop using a Submission at any time by emailing support@trainlike.app. We will stop new uses within a reasonable time, but We cannot recall content already published or shared by others.
5. By sending a Submission, You confirm that You own it and that every person shown in it has agreed to it being shared.
6. We will use Submissions accurately and will not edit them in a way that misrepresents Your results. If You are under 18, We will not use Your Submission for marketing without Your parent or guardian’s consent.
7. We may remove any content that breaches these Terms.
8. If You send Us feedback or suggestions, We may use them freely without any obligation to You.
9. If You believe content on the Services infringes Your copyright, email support@trainlike.app with details of the work, where the infringing material appears, and Your contact details.

A11. Privacy

1. We handle personal information in line with Our Privacy Policy, which explains what We collect, why, who We share it with, and how to access, correct or delete it, or make a complaint.
2. We will only send You marketing if You have agreed to receive it or the law otherwise allows it. You can unsubscribe at any time using the link in Our emails or by contacting Us.
3. We will send You service messages about Your Account, purchases, renewals and important changes. These are not marketing.

A12. Health and medical disclaimer

1. The Services provide general fitness and education information only. They are not medical advice, diagnosis or treatment, and are not a health service.
2. Some of Our trainers and contributors are qualified health professionals, such as physiotherapists, dietitians and psychologists. However, content in the Services is general information that does not take Your personal circumstances into account. Using the Services does not create a practitioner–patient relationship with Us or any contributor.
3. Before starting any exercise, training or nutrition program, or changing Your current routine, You should get advice from a doctor or qualified health professional. This is especially important if You are pregnant, injured, recovering from injury, have a medical condition, are hypermobile, or experience pain or neurological symptoms.
4. Stop immediately and seek medical attention if You experience pain, dizziness, shortness of breath or any other unusual symptom.
5. Physical activity carries inherent risks, including injury. Results vary between people and depend on many factors. We do not promise any particular result, such as achieving the splits or a specific range of motion.
6. You are responsible for exercising within Your own limits and in a safe environment.

A13. Your consumer rights

1. Some laws give You rights that cannot be excluded, restricted or modified by contract (Non-Excludable Rights). These include the consumer guarantees under the Australian Consumer Law and, if You live in the UK or the European Union, mandatory consumer protections in Your country of residence.
2. Nothing in these Terms excludes, restricts or modifies any Non-Excludable Right. All refund rules, exclusions and limits in these Terms apply only to the extent the law permits.
3. Under the Australian Consumer Law, Our services come with guarantees that cannot be excluded. For a major failure with the service, You are entitled to cancel and receive a refund for the unused portion, or compensation for its reduced value. You are also entitled to compensation for any other reasonably foreseeable loss or damage.

A14. Limitation of liability

1. Subject to clause A13 and to the extent permitted by law:
   1. We exclude all warranties and guarantees not expressly set out in these Terms;
   2. the Services are provided “as is” and “as available”, and We do not guarantee they will be uninterrupted, error-free or meet Your particular requirements;
   3. We are not liable for any indirect or consequential loss, loss of opportunity, or loss of data; and
   4. Our total liability to You in connection with these Terms and the Services is limited to the amount You paid Us in the 12 months before the claim arose (or AU$100 if You have paid nothing).
2. Where Our liability for failing to comply with a consumer guarantee can lawfully be limited, it is limited to supplying the services again or paying the cost of having them supplied again.
3. These limits do not apply to liability arising from Our fraud, gross negligence or wilful misconduct, or where the law does not allow it to be limited.
4. You are liable for, and agree to compensate Us for, loss We suffer as a result of Your breach of clause A8 (Acceptable use), clause A9 (Intellectual property) or clause C5 (Teacher licence), or Your infringement of Our intellectual property, except to the extent the loss was caused by Us.

A15. Suspension and termination

1. You may stop using the Services at any time. To stop paying for the App, You must cancel Your Subscription as set out in clause B5. To close Your Account, email support@trainlike.app.
2. We may suspend or terminate Your access, after giving You notice where reasonably possible, if:
   1. You materially breach these Terms, or We reasonably suspect fraud, payment abuse, account sharing or unauthorised access;
   2. You harass or abuse other users or Our staff;
   3. We are required to by law or a regulator; or
   4. We stop providing the relevant Service.
3. If We terminate for a reason in clause A15.2.3 or A15.2.4 (not caused by You), We will refund any amount paid for access You have not yet received, or give You the remedy in clause C6 for Academy Products.
4. If We terminate because You breached these Terms, You are not entitled to a refund, except where required by law.
5. Clauses that by their nature should continue after termination (including A9, A12, A13, A14 and A18) continue.

A16. Third-party platforms and links

1. Parts of the Services rely on third-party platforms, including the Apple App Store, Google Play, Stripe and Our Academy learning platform. Your use of those platforms is also subject to their own terms and privacy policies.
2. The Services may link to third-party websites or social media. We are not responsible for their content or practices.

A17. Complaints and disputes

1. If You have a complaint, please email support@trainlike.app first. We will acknowledge it within 5 business days and aim to resolve it within 30 days.
2. This does not stop You from contacting a consumer protection agency or taking any action available to You by law.

A18. Governing law

1. These Terms are governed by the laws of New South Wales, Australia. You and We submit to the non-exclusive jurisdiction of the courts of New South Wales.
2. If You are a consumer living outside Australia, this clause does not deprive You of the protection of mandatory consumer laws of Your country of residence, or Your right to bring proceedings in the courts there.

A19. General

1. Notices. We may send You notices by email to the address in Your Account, or by posting them in the App or on the Websites. Send notices to Us at support@trainlike.app.
2. Assignment. We may transfer Our rights and obligations under these Terms to another business, provided this does not reduce Your rights. You may not transfer Yours without Our written consent.
3. Severability. If any part of these Terms is invalid or unenforceable, it will be read down to the extent necessary, and the rest of these Terms continues to apply.
4. Waiver. If We do not enforce a right, We have not waived it.
5. Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between You and Us about their subject matter.
6. Sanctions. You confirm You are not located in a country, and are not a person, subject to Australian, United States or other applicable sanctions that would prohibit Us from providing the Services to You.
7. Latest version and translations. The current version of these Terms is at https://trainlike.app/terms-of-service/. If these Terms are translated, the English version prevails.

Part B — The App

Part B applies only to the App, Free Trials and App Subscriptions, however You buy them. It does not apply to Academy Products.

B1. What a Subscription gives You

1. An App Subscription gives You access to the Exercises, Workouts and Programs in the Category You subscribe to (for example, Train Like a Ballerina) for the Subscription Period You have paid for.
2. Subscriptions are available monthly or yearly. The price, currency and billing period are shown before You confirm Your purchase, and include any applicable taxes. Prices may vary by country.

B2. Free Trial

1. New users may be offered a 7-day free trial (Free Trial). Free Trials are limited to one per person. We may refuse a Free Trial if We reasonably believe You have already had one, including under a different email address.
2. You must provide valid payment details to start a Free Trial. You will not be charged during the Free Trial.
3. When the Free Trial ends, it automatically converts into the paid Subscription You selected when You started it (monthly or yearly), and You will be charged the price shown at sign-up, unless You cancel before the Free Trial ends.
4. To avoid being charged, cancel at least 24 hours before the Free Trial ends, using the method in clause B5 that matches how You signed up.
5. If You cancel during the Free Trial, You will not be charged.
6. If You start a Free Trial through the Apple App Store or Google Play, eligibility, timing and conversion are also governed by that store’s rules.

B3. Automatic renewal

1. Your Subscription renews automatically at the end of each Subscription Period for the same period (monthly or yearly), and You will be charged the then-current price, unless You cancel at least 24 hours before the end of the current period.
2. For yearly Subscriptions bought through Our Website, We will email You a reminder before Your renewal date. App Store and Google Play subscribers can view their renewal date in their store account settings.
3. If We change the price of Your Subscription, We will give You at least 30 days’ notice. The new price applies from Your next renewal after the notice period. If You do not want to pay the new price, cancel before that renewal.

B4. Failed payments

If a payment fails or is reversed, We or the App Store may retry it, and We may suspend Your access to the paid parts of the App until payment is made.

B5. How to cancel

You must cancel through the same place You signed up. Deleting the App does not cancel Your Subscription.

When You cancel, Your Subscription stops renewing. You keep access until the end of the Subscription Period You have already paid for.

B6. All App payments are final — no refunds

1. Once a Subscription payment has been taken, it is final and non-refundable. This includes:
   1. change of mind;
   2. forgetting to cancel before a Free Trial ended or a Subscription renewed;
   3. not using the App, or using it less than expected;
   4. partial Subscription Periods or unused time after cancelling; and
   5. downgrading or switching plans.
2. The money-back guarantee in Part C does not apply to the App.
3. This does not affect Your Non-Excludable Rights (see clause A13). For example, if the App has a major failure that We cannot fix within a reasonable time, You may be entitled to a refund under the Australian Consumer Law.
4. App Store and Google Play purchases: Apple and Google process all payments and refunds for purchases made through their stores. Any refund request must be made to them, and they decide it under their own policies. We cannot issue refunds for those purchases.
5. UK and EU customers (Website purchases): if You live in the UK or the EU, by starting a paid Subscription You ask Us to provide the Services immediately and acknowledge that You lose Your statutory 14-day right to cancel once the paid Subscription begins, where You have confirmed this at checkout.

B7. App Stores

1. If You downloaded the App from the Apple App Store or Google Play, these Terms are between You and Us only, not Apple or Google. Apple and Google are not responsible for the App or its content, maintenance, support, or any claims relating to it.
2. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against You in relation to the App.
3. You must also comply with the App Store’s own terms of use.

B8. Devices and data

You are responsible for having a compatible device, a working internet connection, and any data charges from using the App (including streaming video).

Part C — The Academy

Part C applies only to the Train Like a Ballerina Academy and Academy Products. It does not apply to the App or App Subscriptions.

C1. Academy Products

1. Academy Products include:
   1. the Free Flexibility Guide (a free downloadable PDF);
   2. Get Flexible Like a Ballerina: The 30-Day Method (a paid digital program, including a written guide, assessment and 30-day training plan); and
   3. Academy courses, such as The Science of Flexibility (a paid online course with filmed lessons, workbooks, quizzes and a certificate of completion), and any other courses We release.
2. Academy Products are educational. They are separate from, and do not include access to, the App.

C2. Buying an Academy Product

1. Academy Products are delivered through Our third-party online learning platform (currently Thinkific). You will need an account on that platform to access them.
2. The price, currency and what is included are shown on the product page and at checkout before You pay, including any applicable taxes. Payment is processed securely by the platform’s payment provider. The seller is the Company.
3. Academy Products are one-off purchases. They do not renew and You will not be charged again.
4. Access is available immediately after payment is confirmed.
5. If You are 13 to 17, Your parent or guardian must make or approve the purchase (see clause A4).

C3. Lifetime access

1. Where We say an Academy Product includes “lifetime access”, this means You can access it for as long as We continue to offer that Academy Product on Our learning platform, subject to these Terms. It does not mean the lifetime of the purchaser.
2. If We retire an Academy Product, clause C6 applies.
3. Access is personal to the purchaser and cannot be transferred, shared or resold.

C4. Your personal licence

1. You may view the lessons and download the workbooks, guides and other PDFs included in Your Academy Product, and print copies for Your own personal use and reference.
2. You may keep downloaded workbooks and PDFs for Your personal reference after a course is retired or Your access ends, unless You received a refund (clause C8).
3. You must not:
   1. share, upload, email, sell or otherwise distribute any Academy materials (including PDFs and workbooks) to anyone else;
   2. record, download, screen-capture or re-upload any lesson videos;
   3. share Your platform login; or
   4. remove any copyright or brand notices from the materials.

C5. Teacher licence (Academy courses)

1. Some Academy courses, including The Science of Flexibility, are designed for dance teachers, coaches and studio owners. If You buy one of these courses, You may also use the knowledge, principles and methods You learn when teaching Your own students, classes and studio, including as part of Your syllabus.
2. This teacher licence does not allow You to:
   1. copy, distribute or share Our videos, workbooks, quizzes or other course materials with Your students, staff or anyone else;
   2. film, record or package Our course content as Your own course, program, workshop or product, whether paid or free;
   3. present Our course or method as Your own, or say You are certified, accredited or endorsed by Us beyond the completion stated on Your certificate; or
   4. use Our names, logos or trade marks without Our prior written consent.
3. If You want to use Our materials in other ways (for example, licensing for a whole studio or school), contact support@trainlike.app.
4. You are solely responsible for how You apply the course content to Your students. This includes assessing each student’s suitability, supervising them safely, adapting exercises to their age, ability and health, and holding any qualifications and insurance required for Your teaching. We are not responsible for injury or loss suffered by Your students, except to the extent caused by Us. Clause A12 (Health and medical disclaimer) applies to You and to Your students.

C6. Changes to Academy Products and retirement

1. We may update Academy Products from time to time, for example to improve lessons or reflect new research. Updates will not materially reduce the content You paid for.
2. If We decide to retire an Academy Product You have bought, We will give You at least 90 days’ notice by email before access ends. During that time, You can continue to access the course and download its workbooks and PDFs. Lesson videos may not be downloadable.
3. This clause does not affect Your Non-Excludable Rights (see clause A13).

C7. Certificate of completion

1. Some Academy courses, including The Science of Flexibility, provide a certificate of completion when You finish all required lessons and assessments.
2. A certificate confirms only that You completed the course. It is not an accredited or nationally recognised qualification, is not issued by a registered training organisation or university, and does not qualify or license You to practise as a health professional, personal trainer or physiotherapist, or to certify others.
3. We may revoke a certificate if it was obtained in breach of these Terms or if Your purchase is refunded.

C8. Money-back guarantee

1. Paid Academy Products come with a money-back guarantee. If You are not happy with Your purchase for any reason, You can ask for a full refund within the guarantee period for that product (the Guarantee Period).
2. The Guarantee Periods are:
   1. Get Flexible Like a Ballerina: The 30-Day Method: 14 days from the purchase date; and
   2. The Science of Flexibility and other paid Academy courses: 30 days from the purchase date, unless a different period is stated on the course page at the time of purchase.
3. To request a refund, email support@trainlike.app from the email address You used to buy, with Your name and the product You bought. You do not need to give a reason.
4. We will refund the full purchase price to Your original payment method within 10 business days of receiving Your request. Your bank may take a few more days to process it.
5. When a refund is made, Your access to that Academy Product ends, any certificate for it is revoked, and You must delete any downloaded materials from it.
6. The guarantee applies once per product per person. If You buy the same Academy Product again after a refund, the guarantee does not apply to the repeat purchase.
7. The guarantee does not apply to App Subscriptions or Free Trials (see Part B), or to purchases made through the App or an App Store.
8. Requests made after the relevant Guarantee Period has ended are not covered by the guarantee. This does not affect Your Non-Excludable Rights (see clause A13).

C9. Free Flexibility Guide

1. The Free Flexibility Guide is free for Your personal use. The personal licence in clause C4 applies to it.
2. To receive it, You give Us Your name and email address. We use them to send You the guide. We will only send You marketing emails if You agree to receive them, and You can unsubscribe at any time.

C10. Testimonials and results

Any testimonials on Our product pages are from real customers and reflect their own experience. Results vary and depend on factors including Your starting point, consistency and health. We do not guarantee any particular result (see clause A12).

Part D — Definitions and interpretation

In these Terms, headings are for convenience only; “including” means “including without limitation”; and references to $ are to Australian dollars unless a price is shown in another currency.

Contact Us

• Email: support@trainlike.app
• Help: our FAQs and the chat on trainlike.app
• Manage Your App Subscription (Website sign-ups): Manage your Subscription